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Product Channels

Meet customerswhere they already are.

One assistant, trained on your content, answering on your website and your own WhatsApp number, in Arabic or English, with linked sources. When a conversation needs a person, your team takes over.

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Your store Online

Do you deliver on weekends?

Yes, Saturday deliveries run from 10 am to 6 pm. Source · Delivery FAQ

Talk to a human

Same answers, same citations, same credit pool.

One brain.Every surface.

Train OptoBot once, on your documents and your website. It answers the same way everywhere, and hands the conversations that need a human to your team.

One credit, any channel.

A credit is one new conversation: dashboard, widget, or WhatsApp alike.

  • FREE 50 credits/mo EGP 0
  • STARTER 1,000 credits/mo EGP 2,000
  • GROWTH 5,000 credits/mo EGP 6,500
Website widgetBranded, on your site Your WhatsApp numberThe one customers know Your team’s inboxA person when it matters

Looks like your brand.Hardened underneath.

Set your colors, logo, greeting, and starter questions, in Arabic, English, or both. Visitors see your brand, not ours.

Branding from STARTER. The ‘Powered by OptoBot’ badge comes off from GROWTH; at STARTER it’s a paid add-on, ask us.

Try a brand color
Acme Assistant

مرحبًا! Hi! How can we help today?

  • ما هي الأسعار؟
  • أين فروعكم؟
  • Do you deliver?
  • Rotatable embed keys Issue a fresh key whenever you need one.
  • Short-lived embed tokens A stray link doesn’t stay valid.
  • Origin allowlist + CSP Only your pages can frame the widget.
  • Daily message caps One busy page can’t run away with credits.

AI first.A person when it matters.

A visitor can tap ‘Talk to a human’, or OptoBot hears the need in what they type. Your team claims it in the inbox and replies on the same thread, and every staff reply is also emailed to the visitor.

Human handoff from GROWTH.

Team inbox Sample
  • “Can someone call me about a refund?”Widget · 2 min ago Escalated
  • “ممكن أتكلم مع موظف؟”WhatsApp · claimed by Yara Claimed
  • “Is my order eligible for exchange?”Widget · back to the bot Resolved
  • Claim, reply, resolve The inbox shows who’s on it. Staff can step in, answer, and hand back to the bot.
  • A dedicated SUPPORT role The people who answer get their own role, separate from owners and admins.
  • Support hours Set per project. Outside them, OptoBot keeps answering from your content.
  • Offline escalation digests Conversations that need a human while you’re offline arrive as an email digest.

Leads that happen in the chat,not in a form.

OptoBot asks in the flow of conversation, a name here, an email there, and stops once it knows a visitor. One person is one lead, and every lead stays linked to its conversation.

Keep your CRM: captured leads, escalations, and resolutions write back to Zoho CRM. HubSpot is next. How it writes back

Lead capture and CSV export from STARTER; Zoho CRM sync on all paid tiers.

  • Could I get a name for the quote?

  • Sara

  • Thanks, Sara — best email for it?

  • [email protected]

  • already captured — skipping
Illustrative capture flow.

Channels,answered.

Plain answers about how OptoBot works. If yours isn’t here, ask the people who build it.

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Do WhatsApp conversations cost extra credits?

No. A credit is a new conversation — dashboard, widget, or WhatsApp alike. STARTER includes 1,000 credits a month for EGP 2,000.

Which plans include WhatsApp and human handoff?

Both are included from GROWTH (EGP 6,500/mo).

Can visitors switch to Arabic mid-conversation?

Yes. Answers default to Modern Standard Arabic and follow the visitor when they switch to their dialect — on the widget and on WhatsApp.

What about Messenger or Instagram?

They're on the roadmap. Today OptoBot answers on your website and your own WhatsApp number.

Can people send voice notes or pictures on WhatsApp?

Not today. A voice note or image gets a polite reply asking the visitor to type the question; voice and image understanding are on our roadmap.

What happens outside support hours?

OptoBot keeps answering from your content. Conversations that need a person are collected into an escalation email digest for your team.

Let’s build a better conversation.

One assistant, every channel. Start free and see it answer from your own content.

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