Terms of Service

These Terms of Service govern access to and use of OptoBot, a business AI-assistant service operated by Optomatica LLC, headquartered at 8 Abd El-Rahman El-Rafaey, Dokki, Giza 12611, Egypt. Optomatica LLC contracts with the organization identified in the customer's account, checkout confirmation, invoice, or order form.

OptoBot is offered for business and professional use. By accepting these Terms, creating an account, placing an order, or using a paid service, the person acting for the customer confirms that they are authorized to bind that organization. Mandatory rights that cannot lawfully be excluded continue to apply.

The agreement consists of these Terms, the applicable order form or checkout confirmation, the pricing page, the Privacy Policy, any data processing agreement, any service level agreement expressly included with the order, and policies incorporated by reference.

If documents conflict, a signed order form controls first, followed by a data processing agreement for personal-data matters, an applicable service level agreement, these Terms, and then the public pricing page and documentation. A purchase order does not change the agreement unless Optomatica expressly accepts the change in writing.

Affirmative electronic acceptance, including selecting an acceptance checkbox or creating an account after these Terms are presented, is intended to form a binding agreement. Optomatica may retain the accepted Terms version, timestamp, account, and related technical records as evidence of acceptance. Customers should save a copy for their records.

In these Terms, the customer is the contracting organization; the affected service is the plan or service component directly giving rise to a claim; and eligible usage is usage that would otherwise be accepted under the customer's configuration, plan, these Terms, and the Acceptable Use section.

The customer must provide accurate account and billing information, keep authorized-user details current, protect passwords and API keys, and promptly report suspected unauthorized access. The customer is responsible for activity under its accounts except to the extent caused by Optomatica's breach of the agreement.

Only authorized users may access the service. The customer is responsible for its users, applications, projects, content sources, widget placements, WhatsApp numbers, integrations, configuration, and compliance with applicable law and third-party platform rules.

OptoBot is a hosted AI assistant that answers end users from the customer's own verified content — uploaded documents and website pages the customer has verified — across the channels included in its plan: a website widget and a WhatsApp number the customer connects. Plans also carry related features such as human handoff, lead capture, and integrations, described in the documentation and the customer's plan. Features, allowances, seats, support, and service commitments differ by plan. Roadmap or beta items are not committed features unless an order form states otherwise.

The FREE plan is free of charge. Its monthly allowance of credits resets each calendar month, and new conversations stop when the included limit is reached. On paid plans, one credit equals one new conversation, and usage above the monthly allowance follows the plan's overage setting: overage is on by default and may be switched off; when it is on, new conversations continue up to a hard cap of twice the included monthly allowance, accepted overage is billed at the plan's published rate when the subscription period ends, and it never bills silently. Optomatica may apply reasonable technical limits to protect security, stability, and other customers.

Public plan prices are fixed in Egyptian pounds (EGP). Unless an order form says otherwise, subscription fees are charged at the start of each billing period (monthly or annual, as selected at checkout) and accepted usage overage is charged at the end of it. The customer authorizes Optomatica and its payment providers (currently Paymob and Stripe) to charge the selected payment method for recurring fees, accepted overage, and applicable taxes.

Business prices exclude VAT and other transaction taxes unless the checkout, invoice, or order form states that taxes are included. The customer is responsible for applicable taxes other than taxes on Optomatica's net income. Where mandatory consumer law applies, required taxes and charges will be included or disclosed as that law requires.

Invoices are due on the date stated on the invoice. If payment fails or becomes overdue, Optomatica may retry the payment, restrict paid features, or suspend the service after reasonable notice. The customer remains responsible for accrued fees and reasonable collection costs permitted by law.

Unless an order form states another term, paid subscriptions renew automatically at the end of each billing period for another period of the same length (monthly or annual, as selected at checkout). Before purchase, the checkout or order form will identify the recurring amount or calculation method, billing frequency, included usage, overage basis, and renewal date.

The customer may cancel through available account controls or by contacting Optomatica before the renewal shown in its account or invoice. Cancellation takes effect at the end of the current paid period; access continues until then unless the account is suspended or terminated for cause. Optomatica will provide or record a cancellation confirmation.

Optomatica may change a recurring plan price by giving at least 30 days' notice. The new price applies at the next renewal after the notice period. The customer may cancel before that renewal if it does not accept the change.

Except where mandatory law or another express refund right in this agreement requires otherwise, paid fees are non-refundable and cancellation does not create a prorated refund or credit for the remaining billing period. This rule does not limit remedies for duplicate or erroneous charges, Optomatica's uncured material breach, a covered intellectual-property claim, or a qualifying prolonged force-majeure termination.

A customer claiming a billing error must contact Optomatica within 30 days after the relevant invoice and provide enough information to investigate. Undisputed amounts remain due. If Optomatica materially breaches the agreement and does not cure the breach within 30 days after receiving sufficiently detailed written notice, the customer may terminate the affected service and receive a prorated refund of prepaid fees for the unused period after termination.

Service credits are available only where an applicable service level agreement expressly provides them. Any statutory withdrawal or refund right that cannot be excluded takes priority over this section.

Usage is measured by OptoBot's service records using the metrics stated and defined on the pricing page, checkout, or order form — such as monthly credits, where one credit equals one new conversation on the dashboard, the website widget, and WhatsApp alike, along with any plan-specific allowances an organization holds, such as seats. Those commercial records also state the billing-cycle boundary. Account dashboards can be delayed and are informational; the invoice record controls unless the customer demonstrates an error.

Included usage is the plan's monthly credit quota. The allowance resets at each renewal, and unused credits do not roll over. Overage is charged per 1,000 extra credits at the rate published for the plan on the pricing page, which is incorporated into the agreement under section 1, is capped at twice the included monthly allowance, and is billed when the subscription period ends. Organization-specific limits, entitlements, and alerts may also be stated in an order form. The customer is responsible for monitoring usage and configuring its projects appropriately.

The customer must not use OptoBot to break the law; infringe rights; distribute malware; facilitate phishing, fraud, spam, harassment, or deceptive practices; interfere with the service; bypass usage or security controls; probe or test systems without written permission; resell access except under an authorized program; or attempt to reverse engineer non-public service elements except where that restriction is prohibited by law.

Content the customer uploads and instructions the customer configures must be lawful and accurately represented, and the customer must hold the rights it needs to use them. The customer must not place passwords, payment-card data, health data, government identifiers, or other sensitive personal data in uploaded content, project configuration, or the fields its assistant is directed to collect. Optomatica may block content or suspend access where reasonably necessary to prevent harm, abuse, or legal exposure.

The customer retains its rights in content, configuration, documents, projects, and data it submits to the service. The customer grants Optomatica a limited license to host, copy, transmit, process, and display that material only as needed to provide, secure, support, and improve the service and meet legal obligations.

The customer confirms that it has the rights and lawful basis needed for its content and instructions, including for website content OptoBot retrieves — the service crawls a site only after the customer verifies control of its domain. For personal data OptoBot processes on the customer's instructions, the customer acts as controller and Optomatica acts as processor, as described in the Privacy Policy and any applicable data processing agreement. The customer is responsible for its privacy notices, consent choices, widget placements, and responses to end-user requests.

Optomatica may create aggregated or de-identified operational information that does not identify the customer or an individual and may use it to secure, operate, analyze, and improve OptoBot.

Each party must use reasonable safeguards to protect the other party's confidential information and may use it only to perform or receive the service. Confidential information does not include information that becomes public without breach, was already lawfully known, is received lawfully without restriction, or is independently developed.

A party may disclose confidential information to personnel, professional advisers, and service providers who need it and are bound by confidentiality, or where law requires disclosure. Where legally permitted, the receiving party will give advance notice of compelled disclosure.

No system is completely secure. Customers must use appropriate access controls, rotate exposed credentials, and promptly notify Optomatica of suspected compromise. Security commitments in a signed order form or data processing agreement control over general descriptions on the website.

Optomatica and its licensors own OptoBot, its software, documentation, designs, trademarks, and all related intellectual-property rights. During the subscription, Optomatica grants the customer a limited, non-exclusive, non-transferable right to access and use the service for its internal business purposes under the agreement.

No rights are granted by implication. If the customer provides feedback, it grants Optomatica a perpetual, worldwide, royalty-free right to use that feedback without identifying the customer or disclosing its confidential information.

OptoBot interoperates with AI model providers (OpenAI, Mistral, or Gemini — the customer's project selection), WhatsApp (operated by Meta), document-reading services, payment providers, CRM systems, browsers, and the customer's own applications and destinations — none of which Optomatica controls. Their availability, policies, and behavior can change. Optomatica is not responsible for third-party products, but this does not excuse Optomatica from providing the OptoBot service it expressly agreed to provide.

Optomatica may update the service to improve security, reliability, lawfulness, or functionality. It will not materially reduce the core paid service during a current committed term without reasonable notice, except where an urgent security, legal, or third-party-platform change requires faster action.

Either party may terminate for a material breach that remains uncured 30 days after written notice. A party may terminate immediately if the other becomes insolvent where permitted by law. Optomatica may suspend access immediately where reasonably necessary to address a security incident, unlawful use, fraud, harm to the service or others, or a direction from a competent authority, and will limit the suspension where reasonably possible.

Optomatica may suspend for overdue undisputed payment after reasonable notice. Suspension does not waive accrued fees. On termination, the customer's right to use the service ends, outstanding amounts become due, and each party must return or delete the other's confidential information subject to legal retention duties and backup cycles.

Customers should export available data before the subscription ends. Any post-termination retrieval period stated in an order form or the service controls applies; otherwise customer data is handled after termination as described in the Privacy Policy and applicable law.

Each party warrants that it has authority to enter the agreement. Optomatica warrants that it will provide paid services with reasonable skill and care and substantially in accordance with the applicable documentation. The customer's remedy is re-performance or, if Optomatica cannot cure the breach within the 30-day cure period in section 6, termination of the affected service and the refund described there.

Except for express warranties in the agreement and to the maximum extent permitted by law, OptoBot is provided without implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Optomatica does not promise uninterrupted or error-free operation, a particular commercial outcome, or that every AI-generated answer will be complete or accurate: answers are written from the customer's own content and linked sources, and the customer remains responsible for the material it publishes through the assistant.

The customer will defend and indemnify Optomatica against third-party claims arising from unlawful customer content, configurations, instructions, or use of the service, or an allegation that customer-provided material infringes another person's rights. This does not apply to the extent the claim was caused by Optomatica's breach or misconduct.

For a paid customer, Optomatica will defend a third-party claim that the unmodified OptoBot service infringes that party's intellectual-property right and will pay finally awarded damages or an approved settlement. Optomatica may obtain the right to continue use, modify or replace the affected service, or terminate it and refund prepaid fees for the unused period. This obligation does not cover customer material, combinations not supplied by Optomatica, unauthorized changes, or continued use after Optomatica provides a non-infringing replacement.

The indemnified party must promptly notify the other, allow it to control the defense and settlement, and provide reasonable cooperation. No settlement may admit fault or impose a non-monetary obligation on the indemnified party without its consent.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential loss, or for lost profits, revenue, goodwill, or anticipated savings, arising from the agreement, even if advised that the loss was possible.

Each party's aggregate liability arising from the agreement is limited to the fees paid or payable for the affected service during the 12 months before the event giving rise to the claim. Unless an express carve-out says otherwise, this cap applies across all legal theories and obligations, including the indemnities in section 15. The cap does not limit payment obligations or liability that cannot lawfully be excluded, including liability for fraud, intentional misconduct, or gross negligence. The agreement does not restrict mandatory data-protection or consumer remedies.

Neither party is liable for delay or failure caused by events beyond its reasonable control, excluding payment obligations. The affected party must give reasonable notice, mitigate the effect, and resume performance when possible. If the event materially prevents the service for more than 60 days, either party may terminate the affected service; prepaid fees for the unused period will be refunded where appropriate.

Nothing in this section excludes mandatory rights concerning force majeure, hardship, or exceptional unforeseeable events under applicable Egyptian law.

The agreement is governed by the laws of the Arab Republic of Egypt, without regard to conflict-of-law rules. The parties will first try in good faith for 30 days to resolve a dispute through authorized business representatives.

If the dispute is not resolved, the competent courts of Cairo, Egypt have jurisdiction, subject to any mandatory subject-matter or territorial jurisdiction, including the jurisdiction of an Economic Court where applicable. Mandatory consumer venue and remedies are not displaced.

These Terms are issued in English for business use. If applicable law requires Arabic consumer-facing documents or gives an Arabic text controlling effect, Optomatica will provide or recognize the required Arabic version and mandatory protection.

Neither party may assign the agreement without the other's consent, except to an affiliate or in connection with a merger, reorganization, or sale of substantially all relevant assets, provided the assignee can perform the obligations. Optomatica may use subcontractors but remains responsible for its obligations under the agreement.

Legal notices to Optomatica must be sent to [email protected] or to Optomatica LLC, 8 Abd El-Rahman El-Rafaey, Dokki, Giza 12611, Egypt. Notices to the customer are sent to the notice contact in its account, order form, or invoice. A legal notice should identify the customer organization, account, subject, and contact person. Electronic notices are effective when delivered unless the sender receives a failure notice.

Optomatica may update these Terms. For a paid subscription, a material adverse change takes effect no earlier than the next renewal after at least 30 days' notice, and a customer that does not accept it may cancel before that renewal. For the FREE plan, a material adverse change takes effect after at least 30 days' notice. Where law or an urgent security issue requires earlier effect, Optomatica will give as much notice as practicable. If an urgent early change materially reduces a paid service and is not required by law or a third-party platform, the customer may terminate the affected service within 30 days and receive a prorated refund of prepaid fees for the unused period. Continued use after the applicable effective date constitutes acceptance.

The agreement is the entire agreement about the service. Failure to enforce a term is not a waiver. If a term is unenforceable, it will be adjusted only as much as necessary and the remainder continues. The parties are independent contractors. Sections that by their nature should survive termination remain in effect.

Optomatica LLC