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Product Overview

From your contentto a cited answer.

Upload your files or crawl your website after you prove it’s yours. OptoBot answers on your site and your own WhatsApp number, in Arabic or English, with the source under every answer.

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The OptoBot dashboard: a project’s chat sessions in Arabic and English beside the playground, where you test questions exactly like a visitor would
Orders before 2 pm ship the same day. Source · Shipping policy

Four jobs.One platform.

  1. 01 Build the knowledge base
  2. 02 Answer with quality
  3. 03 Improve over time
  4. 04 Keep teams in control

Build the knowledge base from what you already have.

No reformatting, no tagging project. OptoBot takes the files and the site your team already maintains.

Example
  • The formats you already use PDF, DOCX, PPTX, CSV, TXT and ZIP, split into passages and embedded automatically.
  • OCR for scanned PDFs When a PDF has no text layer, OCR runs as a fallback. Paid plans.
  • A Q&A bank for exact answers Pin word-for-word answers for hours, pricing, and refunds. Close paraphrases hit too.
  • Verified crawling A DNS TXT record or challenge file proves the domain first. Sitemap-aware, re-crawled daily.

Two searches per question. One cited answer.

Exact terms and paraphrases both surface, and the answer is written only from the passages that matter.

Example
  • Grounded in your content Answers come from the documents, pages, and pinned answers you add, nothing else.
  • Focused on the question Only the content that bears on what the visitor asked shapes the answer.
  • Citations, every time Every answer links its source, so visitors can check the claim themselves.
  • Fast, careful replies Answers stream in as they are written, and thin or empty replies are caught before a visitor sees them.

The longer it runs, the better it answers.

Questions OptoBot couldn’t answer are grouped into clusters, each with a suggested fix, so your content gets better where it matters most.

Example
  • Content-gap analyzer Every unanswered question is classified: a gap you can close, or out of scope.
  • Deflection insights Different phrasings of the same gap group into one cluster, with a suggested fix to mark as done.
  • Message ratings (CSAT) Each rating attaches to the exact answer it scored.
  • Session and visitor analytics Gaps and ratings always have their traffic in view.

One organization. Clear roles. Your models.

Give each person the access their job needs, and give each project the model that suits it.

Example
  • Roles and access OWNER, ADMIN, MEMBER and SUPPORT, per project. Invitations expire.
  • Model routing Each project chooses the AI model that answers its chats.
  • Account security Opt-in TOTP 2FA with recovery codes, Google sign-in, PII redaction always on.
  • Audit log Administrative actions recorded, surfaced from the BUSINESS tier.
Security and trust, in depth →

Arabic,answered in kind.

Arabic questions are understood as Arabic, not run through translation. Answers default to Modern Standard Arabic and follow the visitor into Egyptian or Gulf dialect.

  • Modern Standard Arabic
  • Egyptian
  • Gulf
  • English

Each project picks the AI model that answers its chats: OpenAI, Mistral, or Gemini.

Your store’s assistant Online

الشحن بياخد كام يوم؟

الشحن للقاهرة والجيزة من ٢ إلى ٣ أيام عمل. المصدر: صفحة الشحن

Sample exchange in Egyptian Arabic, answered from a shipping page.

Your website, your WhatsApp,and a human when it counts.

Channels and handoff, in depth →

Website widget, branded as yours

Colors, logo, greeting, starter questions, position. Hardened underneath: rotatable embed keys, short-lived tokens, an origin allowlist, daily caps.

WhatsApp, on your own number

The number customers already message. Same brain as the widget; staff reply in the thread when a human is needed.

Human handoff, when it counts

An agent inbox with claim-and-reply, a dedicated SUPPORT role, support hours, and offline email digests.

Lead capture in the conversation

Asked progressively, deduplicated per visitor, and sent onward to CSV, the API, webhooks, and Zoho CRM.

  • Colors
  • Logo
  • Greeting
  • Starter questions
  • Position

Everything OptoBot does.

The full capability index, at a glance.

Tier availability and pricing →

Build

  • Uploads
  • OCR fallback
  • Verified website crawl
  • Q&A bank

Answer quality

  • Grounded in your content
  • Focused answers
  • Source citations
  • Streaming replies
  • Arabic, dialect-aware
  • Model choice

Improve

  • Content-gap analyzer
  • Deflection insights
  • Message ratings (CSAT)
  • Session analytics

Teams & control

  • Org roles
  • Model routing
  • TOTP 2FA + Google sign-in
  • Audit log (BUSINESS)

Platform

  • Widget branding
  • Hardened embeds
  • WhatsApp channel
  • Human handoff
  • Lead capture
  • Zoho CRM sync
  • API + webhooks
  • Paymob billing (EGP)

Questionswe expect.

Plain answers about how OptoBot works. If yours isn’t here, ask the people who build it.

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Does it really answer in Arabic dialects?

Yes. Answers default to Modern Standard Arabic, and when a visitor switches to Egyptian or Gulf dialect, OptoBot follows. Arabic questions are understood in Arabic, not through translation.

What can OptoBot answer from?

The files you upload — PDF, DOCX, PPTX, CSV, TXT, ZIP — your website after domain-ownership verification, and the pinned answers in your Q&A bank. Nothing else.

What happens when it doesn't know?

It says so. Thin replies are improved from the content that does exist, blank replies are blocked, and anything still unanswered is logged for your content-gap report.

Which AI models does it use?

Your choice, per project: OpenAI, Mistral, or Gemini for chat, depending on which providers your deployment has keys for.

Can I connect my own WhatsApp number?

Yes — your business's own number, connected through signature-verified Meta webhooks, with credentials encrypted at rest and redelivered messages deduplicated.

How do credits work?

One credit is one new conversation — dashboard, widget, or WhatsApp alike. Ingesting a document costs 1 credit per 1,000 words, rounded up. The FREE plan includes 50 credits a month; tiers are on the pricing page.

How is my customers' data handled?

PII redaction on stored transcripts (always on), automatic retention, and audit logging (BUSINESS tier) are built in. Accounts can opt into TOTP two-factor with recovery codes, or sign in with Google.

Let’s build a better conversation.

Put your own content to work. Start free with 50 conversations a month, or book a demo and bring your docs.

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